We are conducting walk-in interview for Service Delivery Coordinators.

Please walk-in with hard copy of your updated resume from 22-Mar-10 to 27-Mar-10 between 10:00 am to 4:00 pm below mentioned address.

 Unisys Global Services – India,

135/1, “Purva Premier” Residency Road,

Bangalore 560025, India.

 About Unisys
Unisys is a Fortune 500 company, a leader in worldwide information technology services and solutions. In more than 100 countries we deliver the precision thinking and relentless execution that drives our clients’ business transformation. We combine expertise in Consulting, Systems integration, Outsourcing, Infrastructure and Server technology. We serve six primary vertical markets worldwide: Financial services, Public Sector, Communications, Transportation, Commercial and Media. We’re 26,500 employees with one goal: to help our customers seize opportunities, overcome challenges and succeed in the global economy. Our rich portfolio of business solutions includes consulting, systems integration, outsourcing, network services and security. Not to mention, offering leading enterprise-class server and related technologies. Please visit our website www.unisys.com for more information on Unisys.

 Role Name:      Service Delivery Coordinators

 Work Location: Bangalore

 Contact Persons & Contact Numbers: Sunu Mathew  (080-41594923) & Hari Prasad (080-41595435)

Job Description

Roles & Responsibilities

• Should have good understanding of  Incident management & SLA management.
• Monitoring of service calls to completion.
• Ensure SLA’s are Met & Exceeded.
• Apply company policies and procedures required to deliver high quality services to clients.
•  Analyze recurring issues and implement corrective action plans.
• Single point of contact for inquires and escalations through e-mails and phone.
•  Identify potential SLA misses and escalate them according to the defined procedure.
• Responsible for the SLA, C-Sat and Productivity metrics for  the assigned account.

Key Qualifications:

• Overall 3 + years experience in BPO/ITES industry.
• Should have worked in Voice based Process for at least 2 years.
• Should be a graduate(Any graduation)
•  Willingness and ability to work in shifts (24 x 7).

 Wish you all the best.

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