We are conducting walk-in interview for Technical Support Representative.

Please walk-in with hard copy of your updated resume from 21-May-10 to 30-May-10 between 10:00 am to 4:00 pm below mentioned address.

 

 About Unisys
Unisys is a Fortune 500 company, a leader in worldwide information technology services and solutions. In more than 100 countries we deliver the precision thinking and relentless execution that drives our clients’ business transformation. We combine expertise in Consulting, Systems integration, Outsourcing, Infrastructure and Server technology. We serve six primary vertical markets worldwide: Financial services, Public Sector, Communications, Transportation, Commercial and Media. We’re 26,500 employees with one goal: to help our customers seize opportunities, overcome challenges and succeed in the global economy. Our rich portfolio of business solutions includes consulting, systems integration, outsourcing, network services and security. Not to mention, offering leading enterprise-class server and related technologies. Please visit our website www.unisys.com for more information on Unisys.

 Role Name:      Technical Support Representative

 Work Location:  Bangalore

Job Description

  Key Responsibilities:

• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for Internal and External customers.
• Escalates complex problems to higher level of expertise within organization.
• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Key Qualifications:

• Experience 0 to 4 Years (handling calls)
• Education PUC & Above
• Excellent verbal and written communication.
•  Willingness and ability to work in shifts (24 x 7).
• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
• Multitasking and coordination skills
• Team Player.
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

 Core Competencies:     

• Communication skills – written and verbal
• Ability to work in a pressurized environment and able to deliver against a tight timescale.
• Act Independently and be self motivated
• Excellent Problem Solving and Customer Service Skills
• Drive for results
• Attention to Detail
• Customer Focus

 Wish you all the best.

Team Recruiting

Unisys

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