Walk-In for Enterprise Support Openings with HCL Technologies – Chennai on 1st August @ Vadapalani

Time: 9.30 to 4.00 PM
ROLE: Technical Support Engineer – Enterprise Support (Voice)
Location: Chennai

Job Overview:
• Provide Technical Support for an Anti Virus product or product line
o Receive frontline issues/calls from Clients
o Handle all functionality and usability related issues
o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
•
General understanding of IT components / operating System / Networking
• Experience working in a customer facing role in a technical capacity ( Desirable)

Key competencies:
• Responding to incoming customer requests for technical support.
• Experience working in a customer facing role in a technical capacity
• Consistently meets or exceeds mutually agreed upon individual/team performance objectives. Drives to excel in every aspect of the business
• A team player with a drive for continue learning and development in your field
• Demonstrates a desire to help and serve customers to meet their needs. Is proactive, responsive and focused on discovering, anticipating and meeting customers’ needs by leveraging internal resources and/or external alliances
PRE-REQUISITES

Preferred Education

Only B.tech / B.E / BCA / B.Sc(computers)  / MCA / M.Sc(Computers) / M.tech / MS

Work Experience:

The Suitable candidate will have strong trouble shooting and communication skills, 1-6 years of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.

Venue
HCL Technologies Ltd.
#184, NSK Salai, Vadapalani, Chennai-26
Tel: +91 044  42004700
Landmark: OPP Vasan Eye Care Hopital

Contact Person: Ravi
Mobile: 09966199610

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