Amdocs - 23rd August 2008 - Pune - Technical Support (Help Desk Support Specialist)
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Walkin Interview @ Amdocs in Pune on 23rd August 2008
Information:Non - Verified*
Walkin Interview Details:
Date: 23rd August 2008
Venue:
Amdocs Development Centre India Pvt. Ltd.
Tower-2, Ground Floor,
Magarpatta Cyber City,
Magarpatta,Pune-411028
Contact: Aditya Pandey
Job Description:
- Working under Windows NT Domain Environment. Reveals expertise in OS problems, common software installations and troubleshooting and remote connection configuration and problems
- Provides technical and professional guidance to others. Support employees at remote site by phone.
- Effectively communicate with other professionals in the company. Organize and handle requests and needs of customers. Arrange and work according to SLA. Participate in the general Help DESK tasks
- Receiving employees’ phone calls and handling their requests. Handling employees’ requests that were received by fax. Work at shifts including evening shift.
Required Skills:
- Experience in Windows NT Domain Environment
- Mic
rosoft Certified System Engineer (MCSE) of Microsoft Windows 2000/XP – prerequisite
- Operation Systems: Windows 98/2000/NT/XP
- Software: Microsoft Office Suite, Internet Explorer and MS Project – prerequisite.
- Communication protocols: TCP/IP, ISDN, ADSL
- At least 1 year experience of customer support
- Fluency in English spoken and written
- Extensive technical background of PC, NT.
- Interpersonal communication skills
- Excellent customer service orientation
- Quality Oriented
- Ability to learn quickly
- Ability to work in a quickly changing environment and under pressure
- At least 1 year experience of customer support in the computer field –prerequisite
- Fluent English (spoken, and technical reading and writing)
- Knowledge of other languages - an advantage
Experience: 1-3years