Job Description:

– Working under Windows NT Domain Environment. Reveals expertise in OS problems, common software installations and troubleshooting and remote connection configuration and problems
– Provides technical and professional guidance to others. Support employees at remote site by phone.
– Effectively communicate with other professionals in the company. Organize and handle requests and needs of customers. Arrange and work according to SLA. Participate in the general Help DESK tasks
– Receiving employees’ phone calls and handling their requests. Handling employees’ requests that were received by fax. Work at shifts including evening shift.

Required Skills:

– Experience in Windows NT Domain Environment
– Microsoft Certified System Engineer (MCSE) of Microsoft Windows 2000/XP – prerequisite
– Operation Systems: Windows 98/2000/NT/XP
– Software: Microsoft Office Suite, Internet Explorer and MS Project – prerequisite.
– Communication protocols: TCP/IP, ISDN, ADSL
– At least 1 year experience of customer support
– Fluency in English spoken and written
– Extensive technical background of PC, NT.
– Interpersonal communication skills
– Excellent customer service orientation
– Quality Oriented
– Ability to learn quickly
– Ability to work in a quickly changing environment and under pressure
– At least 1 year experience of customer support in the computer field –prerequisite
– Fluent English (spoken, and technical reading and writing)
– Knowledge of other languages – an advantage

Experience: 1-3years